If you ever have to send your instrument, there are a couple of things to consider:
1. Preventing damages:
a. When you ship an instrument make sure that it cant get damaged while in transport. The instrument has to lie safe and firm inside the parcel. If necessary wrap the instrument in some extra paper to make sure that it can´t move.
b. Silver may tarnish, turn black, when in contact with sulfur. Some plastic wraps contain sulfur and you will be surprised how old your instrument suddenly seams to be. Therefore, wrap a sheet of paper or cloth around the instrument before you wrap bubble wrap around it.
2. Proper assembly:
a. You could ship it in a case
b. If you only have to send a body part, you could consider to send it by itself without a case. But always make sure, that it is well protected.
3. Postage expenses:
a. The smaller the parcel, the cheaper it gets. Most instruments have a very low per/inch weight and you will end up paying for volume. You can save considerably, if you ship it without a case, . But always make sure, that it is well protected.
4. Insurance issues:
If the instrument gets lost or damaged it might become an expensive experience. Luckily it happens very, very seldom if you take some precautions.
a. Shipping companies shipping insurance can be very expensive, therefore;
b. check with your home insurance or credit card company to see if your parcel might be covered when shipped.
c. Lohff & Pfeiffer offers an inexpensive general shipping insurance for all parcels sent to or from them.
5. Shipping time:
a. Express or (International shipping can sometimes be cheaper, if send express)
6. Allways request a Signature and tracking No.
7. Clear Documentation:
Include the following important information:
1. Your sender and receiver´s full address including the telephone and e-mail address and best time and media (Email, phone, Facebook) to get in contact with you.
2. A complete packing list of the instrument such as :
a. Buffet R 13 B-clarinet No 123456 including
i. 2 Barrels 65mm and 66mm Moennig
ii. Top joint
iii. Lower joint
vi. Mouthpiece - Vandoren B 40 Lyra
vii. Brown original case (if there is a number lock, include the code)
Your case should always have your contact information inside!
*If you send an instrument for repair, we advise you send only the really needed parts. Usually the mouthpiece, ligature and other accessories dont need to be sent.
** If your instrument has different numbers for different joints or none at all indicate that as well.
Finally: Inform the receiver that an instrument is on its way.
3. If it is a
a. Repair: Describe the issues you have with the instrument
b. Sent for a Service: Describe what you would like to get done.
c. Returned instrument from trial: Describe your opinion about each instrument, what you liked or disliked and what you still need to make a decision.
This can get tricky and complicated, if not done the proper way. We can arrange a trouble-free door to door pickup if needed. You are very welcome to contact us for advice.